Testing draft. This document is not yet active; company and operational details must be completed before activation.
1. Provider and scope
The proposed provider is Vulkio SRL — company in formation (“Vulkio”). Company registration and tax number: —. Registered address: —. Contractual and support email: —. This is an inactive draft, not acceptance of a contract with a company that has not yet been incorporated. The actual provider and effective date must be identified before contracting.
These terms cover the website, mobile application and Vulkio software functions. A “trainer” is a professional managing their business through the platform; a “client” is a person aged at least 18 using it with their trainer. The service is intended for Romania and the European Union.
2. Agreement and applicable documents
When the service is activated, users receive the applicable terms and accept them through the designated flow. The offer and pre-purchase information specify the plan, price, currency, taxes, duration and limitations. The purchase confirmation and accepted text form part of the contractual record.
The Privacy Notice explains data processing. The DPA governs processing on the trainer’s behalf. Health, photograph and publication permissions have distinct purposes and are not granted automatically by accepting these terms. These terms do not replace information that must be provided before a purchase.
3. Eligibility and authority
Accounts are for adults aged 18 or over. Trainers confirm that they act professionally and have authority to represent any organisation on whose behalf they register. Users must provide accurate, current information and must not create accounts to bypass restrictions or suspensions.
4. Accounts and access security
Users must protect credentials, devices and personal access links and avoid sharing them with unauthorised people. Suspected unauthorised access should be reported through the support channel displayed in the service. Reasonable verification may be requested before changing access or fulfilling data requests.
Trainers may access only clients they legitimately manage and must respect each function’s access restrictions. Users’ responsibility to protect accounts does not remove Vulkio’s security obligations.
5. Vulkio software and trainer services
Vulkio provides scheduling, session records, plans, communication, progress, payment and trainer presentation tools within the selected plan. Features and compatibility are those described in the offer and available application version.
Trainers provide their own coaching, prices, booking and cancellation rules. They are responsible for qualifications, instructions and the suitability of their services. Their instructions do not become Vulkio medical advice; the application is not an emergency or diagnostic service. Clients should contact an appropriate professional when medical assistance is needed.
6. Software licence and intellectual property
During authorised access, Vulkio grants a limited, non-exclusive, non-transferable licence to use the software for its offered functions. Trainers may use those functions professionally. Rights in Vulkio code, branding, design and materials remain with their respective owners.
The licence does not authorise resale of access, copying or distribution of the software or circumvention of protective measures. Mandatory legal exceptions and rights, including applicable interoperability rights, remain unaffected.
7. User materials and reviews
Users retain rights in their materials and give Vulkio only the permission necessary to host, display, transmit and process them for requested functions and authorised recipients. This is not a general marketing licence. Users must hold the necessary rights and must not upload unlawful content or unjustified third-party personal data.
Reviews must reflect real experiences and must not contain unlawful material or other people’s private information. Displaying a name and avatar with a review requires the corresponding choice. Vulkio may restrict content following a substantiated report, informing its author and allowing explanations where consistent with the law and service security.
8. Acceptable use
Fraud, harassment, malware, access to others’ accounts, unauthorised data collection, disclosure of private materials and disruption of the service are prohibited. Exports must not be used to bypass client permissions or restrictions. A private photograph or collage export does not authorise external publication.
9. Vulkio software subscriptions
Software subscriptions purchased through Apple App Store or Google Play are managed through that channel. RevenueCat synchronises purchases and access entitlements. The purchase offer specifies automatic renewal, if any, billing periods, prices, trials or promotions and the conditions when they end.
Users manage renewal in their store account. Uninstalling the application or deleting a Vulkio account does not itself cancel a store subscription. Renewal cancellation and access for an already paid period follow the offer, channel rules and mandatory rights. A trial exists only when expressly offered.
10. Trainer service payments
Payments to trainers processed through Stripe are separate from Vulkio software subscriptions. Trainers must disclose their identity, service scope, prices, taxes, invoicing, booking, cancellation and refund terms before ordering. Processing a payment does not make Vulkio the coaching provider.
Session disputes should be addressed to the trainer; application technical problems to Vulkio. Transaction rights and payment processor procedures remain available. Ending one contract does not automatically end the other.
11. Withdrawal, refunds and consumer rights
A person contracting professionally does not automatically receive a withdrawal right reserved for consumers. Where a person enters a distance contract as a consumer, mandatory rights apply, including the statutory 14-day withdrawal period where applicable and specific rules on starting services or supplying digital content.
Starting to use the service alone is not treated as waiving withdrawal rights. Any exception requires the conditions and confirmations prescribed by law. A withdrawal request may clearly state the decision to end the contract and identify the purchaser and order; no reason is required. Purchase channels provide handling procedures without removing provider obligations or remedies for non-conforming services.
12. Photographs, rankings and publication
Name and avatar are covered by one choice for each purpose: reviews or rankings. Public body results require the corresponding explicit consent. A shared ranking includes only participants eligible for the selected destination; one participant’s refusal does not block authorised use of other participants’ data.
Progress photographs remain private under photograph consent. Publishing a collage on the generated website requires approval of the specific material. Vulkio reposting is limited to lawfully published material and accepted destinations; it excludes paid advertising and extraction of private material.
13. Third parties and compatibility
Application stores, payment processors and social networks have their own service terms. Users need compatible devices, operating systems and connectivity as described in the service requirements. Connectivity charges follow their network contract. Using a provider does not remove Vulkio’s obligations for operations within its responsibility.
14. Availability and service changes
Vulkio may perform maintenance, fixes and security updates. It does not promise uninterrupted availability or guaranteed physical or financial results. Changes materially affecting a paid service are communicated in accordance with the contract and law, together with applicable remedies. A display error does not justify arbitrarily changing an accepted price retrospectively.
15. Suspension and account closure
Access may be restricted proportionately for non-payment, abuse, breaches or security risks. Except in urgent situations or where prohibited by law, users are informed of the reason and available remediation. Measures may be challenged through support with relevant details.
On closure, access and the licence end under the contract; data export, deletion and retention follow the dedicated notice. Statutory data requests remain available. Amounts due and obligations that by nature survive termination do not disappear merely because an account closes.
16. Responsibility and liability
Each party remains responsible for its own acts and obligations under applicable law. Trainer responsibility for coaching and their publications does not release Vulkio from obligations concerning its software, processing or other responsibilities. This draft imposes no absolute liability exclusion, general damages cap or unlimited client indemnity.
Liability that cannot legally be excluded and mandatory data protection, digital service and consumer rights remain unaffected.
17. Changes and communications
Material changes are communicated through appropriate means before application, and acceptance is requested where necessary. Accepting updated terms neither grants nor withdraws optional permissions. The accepted text and time remain in the contractual record. Electronic account and contractual communications do not constitute marketing permission.
18. Applicable law, complaints and contact
Romanian law governs, without removing consumers’ mandatory applicable protections or statutory court jurisdiction rights. No compulsory arbitration or waiver of legally available actions is imposed.
Vulkio complaints may be sent to the contractual contact —, to be completed before activation. Trainers provide a separate contact for their services. Users may contact the competent authority, including ANPC for consumer matters and ANSPDCP for personal data, or the competent courts. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.